Pro Ears - Warranty
General Warranty Information
If you suspect that your Pro Ears electronic hearing protection are malfunctioning please first review the troubleshooting section in your Owner's Guide or on-line. If needed, contact our Customer Service Department at firstname.lastname@example.org or 1-800-891-3660.
All PRO-EARS Gold Series models carry a full Five (5) Year Warranty on the electronics and One (1) Year on other materials and workmanship. The Pro Series models carry a full Three (3) Year Warranty on the electronics and One (1) Year on other materials and workmanship . They Ultra Series models carry a One (1) Year warranty on applicable materials and workmanship. ITEMS EXCLUDED FROM THE WARRANTY include: ear cup grommets, microphone covers, foam battery covers, volume control knobs, batteries, battery terminals and ear cushions.
Not only do we offer the highest quality products and back them with the industry's longest, most inclusive Warranty, if you should need to return your PRO EARS for any reason, we make it easy. All you have to do is simply call ahead and obtain an RMA (Return Merchandise Authorization) number that must be printed on the outside of the package. It's possible however, that our technicians can solve the problem over the phone. If not, you will be given instructions on how to return your unit. Because of our high quality and low return rate, repairs usually have a turnaround time of less than 72 hours. It may be possible to resolve your issue by visiting our Troubleshooting or FAQ sections on-line.
For products purchased outside of the United States return defective product to your dealer or place of purchase.
For full warranty information, please go to Gold Series Warranty or Pro Series Warranty or Ultra Series Warranty.